Bespoqe Travel does not own or operate any of the companies providing accommodations, transportation, meals or other itinerary components for programs.

We assume no responsibility for delays, losses or accidents, or for damage to persons or property caused by any persons, firm, corporations or other entity providing accommodations, transportation, meals or other services either as part of or incidental to this program.

Please note that city taxes and tips are not included in any of our pricing.

The trips we create are bundled packages and therefore we do not provide a breakdown of costs. Our local suppliers often give us a bundled price for the services provided and so we do the same for our clients. 

Approximately 2-3 weeks before your trip, you will receive your final itinerary (including individual pick-up times with guides and drivers on every day) and the list of our recommended restaurants.

With the final payment, the itinerary/quotation document is accepted as TRAVEL CONTRACT. The price of your travel arrangements is fully guaranteed and will not be subject to any surcharges.

Bespoqe Travel strongly recommends guests to purchase trip cancellation insurance.

PAYMENT POLICY

  • A deposit is required to confirm all services and start booking them.
  • A 25% non-refundable deposit is required at the time of confirmation to secure your booking.
  • The balance is due 60 days prior to the start date. For reservations made within 60 days of departure, the entire tour cost must be paid at the time of booking.
  • Quotes and payments will be in EURO currency.
  • Bespoqe Travel accepts payments by credit card (VISA and MasterCard).
  • Booking starts after the Bespoqe Travel's credit card authorization form will be filled and signed by the client, and Bespoqe Travel receives a positive bank confirmation about the transaction.

 

CANCELLATION POLICY

  • All cancellation notices must be in writing.
  • Deposits are non-refundable.
  • Cancellations made between 60 to 30 days prior to the program start date will receive a 50% refund (net of deposit).
  • Cancellations made less than 30 days prior to the program start date will not be eligible for any refunds.
  • Service(s) may be subject to change. Bespoqe Travel will make best efforts to contact participants to inform them of any significant changes as defined by Bespoqe Travel.
  • Bespoqe Travel reserves the right to cancel service(s) due to unforeseen circumstances as determined by the company. If the services are canceled by Bespoqe Travel, guests will receive a refund of monies paid for the service(s)
  • No refunds will be made for any service(s) not used during the trip unless Bespoqe Travel cancels the service(s). If the services are canceled by Bespoqe Travel, guests will receive a refund of the value of the service(s).
  • Any request for changes (including postponing or rescheduling) must be made in writing. It will be considered on a case-by-case basis, but it's in no way guaranteed. Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur in a cancellation charge of up to 100% of that part of the arrangements.

 

Bespoqe Travel will not have any advance information regarding conferences, weddings and other events being held at the hotels where the client is booked. The client understands that Bespoqe Travel is not responsible for any noise, disturbances or inconveniences to the client as a result of these events.

The client also understands that Bespoqe Travel has no control over air conditioning and heating conversion dates at hotels selected. Most recommended hotels have air conditioning and heating but the dates when these services are turned on or off are subject to local laws and customs.